Welcome to the ScriptMart Help Center. This page outlines how our support system works, what services are included under free support, and where additional charges may apply. Please read the following guidelines carefully to understand our support structure.
We provide free support exclusively for issues directly related to the original script as delivered. This includes:
Installation Assistance
Guidance with setting up the script based on the provided documentation.
Bug Fixing
Correction of bugs or errors found in the original, unmodified script.
Feature Clarification
Assistance in understanding how built-in features work.
Minor Setup Issues
Support for basic configuration problems encountered during setup.
The following services are not covered under free support and may require a paid engagement:
Script customization or the addition of new features beyond what is included in the original script.
Integration with third-party services or APIs.
Troubleshooting server-related issues such as hosting, DNS, or cPanel configurations.
Issues resulting from user modifications to the script or database structure.
We offer paid customization services for clients who need specific changes to the script. To request customization:
Share your detailed requirements with our support team via email or the contact form.
We will review your request and provide a quotation based on the scope and timeline.
Custom work begins only after payment confirmation.
Please note that all customization work is handled separately and is not included in standard script support.
Support Availability: Monday to Saturday
Timings: 10:00 AM to 7:00 PM IST
Response Time: Within 24 business hours
Closed: Sundays and public holidays
You can contact our support team through the following channels:
Email: support@scriptmart.com
Contact Form: Available on the "Contact Us" page of our website
When reaching out, please include the following details to help us assist you efficiently:
Your order ID
The name of the script you purchased
A brief description of the issue (screenshots or links are helpful, if applicable)
Each script is sold with a single-use license, intended for use on one domain or project.
Redistribution, resale, or sharing of the script or its code is strictly prohibited.
Misuse or license violations may result in suspension of your account and access to support.
Free updates are provided for minor enhancements, security patches, or bug fixes.
Major version upgrades, involving significant changes or new features, may require an additional payment.
Due to the digital nature of our products, we do not offer refunds. We strongly advise all customers to:
Carefully review the demo of the script
Read the full feature list
Confirm the hosting requirements
before making a purchase.
In some cases, resolving your issue may require temporary access to:
Hosting or cPanel credentials
Script admin panel
We recommend that you:
Share temporary login details only when necessary
Remove or change credentials once the issue has been resolved
We prioritize your privacy and handle all data with strict confidentiality.
If you are not satisfied with our support or have suggestions for improvement, please contact us at support@scriptmart.com. We are committed to addressing your concerns fairly and promptly.
Thank you for choosing ScriptMart. Our goal is to help you succeed with your project by providing reliable products and dependable support.